Refund Policy

Refund Policy

1. Security deposit refund is applicable only in the following scenarios:

a) Pre-interview

  • i. If the candidate wants to go for the loan and the loan gets rejected and there is no other alternative to pay.
    • a) If the loan documents are incomplete, a refund is not applicable.
  • ii. Within 3 days of paying the security deposit, all documents are received, as long as no interviews have been scheduled for them and the candidate wants to back out.
  • iii. Within 3 days of paying the security deposit, no documents were received and the candidate wants to back out.

b) During the interview process:

  • i. If the candidate is rejected in the interview process for any reason.
    • a) The interview will only be conducted if the candidate has provided all documents and is financially clear.

c) Special scenarios:

  • i. Medical emergency/ disability or any similar grave situations in first family members, funds diverted. Must be supported by medical documents.
  • ii. Demise of the first family member or sponsor.
    NO security refund shall be approved:

    • a) If candidature is canceled due to non-submission of 100% of documents.
      • i. The timeline to submit the 100% documents is within 5 days of paying the security deposit. Documents must reach the sales-ops team via LSQ within 5 days of receiving the security deposit.
      • ii. If documents are not received, the candidature shall be canceled and an automated mail shall be sent to the candidates.
    • b) If the candidate does not appear for the interview/prep round (s).
    • c) If for any reason the candidate fails to honor the offer letter released after the interview process is complete, other than those mentioned in the above special scenario point 1.c.